ShifaEMR.ai

AI-Powered Medical Scribe & EMR in One Unified Application

ShifaEMR.ai - Empowering Healthcare Providers with Intelligent Technology

Version 1.7 | © 2026 SoftSim Technologies

Contact: Dhafir Burhan | dburhan@softsim.ca | 514-654-3162

Executive Summary

ShifaEMR.ai represents the next generation of healthcare technology—a revolutionary AI-powered medical scribe and Electronic Medical Records (EMR) system seamlessly integrated into one unified application. Built entirely in Canada using 100% Canadian technology, ShifaEMR.ai combines the power of artificial intelligence with enterprise-grade security and privacy protection to deliver a comprehensive healthcare management solution.

Unified Multi-Platform Solution: The same powerful application runs seamlessly on iOS, Android, and Web platforms, providing consistent functionality and user experience across all devices. Whether accessing from an iPhone in the clinic, an Android tablet at the hospital, or a web browser on a desktop computer, healthcare providers enjoy the same intuitive interface and powerful features.

Unmatched Scalability: ShifaEMR.ai is designed to scale from individual solo practitioners to entire hospital systems. The architecture supports: - Small Clinics: Individual practitioners and small group practices (1-5 providers) - Medium Practices: Multi-provider clinics and specialty groups (5-50 providers) - Large Medical Centers: Multi-specialty medical centers and health systems (50-500+ providers) - Hospital Systems: Complete hospital-wide EMR solution supporting thousands of users

Specialty-Specific Templates: The system comes with customizable templates for every medical specialty, including but not limited to: - Primary Care and Family Medicine

- Cardiology and Cardiovascular Medicine - Orthopedics and Sports Medicine - Psychiatry and Mental Health - Pediatrics and Pediatric Specialties - Obstetrics and Gynecology - Surgery (General, Orthopedic, Cardiovascular, etc.) - Emergency Medicine - Internal Medicine and Subspecialties - Dermatology, Ophthalmology, ENT, and more

Key Features

ShifaEMR.ai is a revolutionary AI-powered medical scribe and Electronic Medical Records (EMR) system combined in one unified application. The same powerful application runs seamlessly on iOS, Android, and Web platforms, providing consistent functionality across all devices.

Scalable for Any Practice Size: ShifaEMR.ai can power entire hospital systems as well as any size clinic—from individual small clinics to large medical centers. The system comes with customizable templates for every medical specialty.

Easy Setup & Account Creation

• Simple First-Time Setup: Intuitive wizard guides new users through account creation

• Quick Account Creation: Create new accounts in minutes with step-by-step guidance

• Admin Access: Built-in admin account for immediate system access

• Secure Authentication: Multiple authentication options including 2FA and biometric login

  Core Capabilities

• AI-Powered Medical Scribe: Automatically transcribes clinical encounters, extracts structured data, and generates comprehensive medical documentation

• Complete EMR Solution: Full-featured Electronic Medical Records system with all clinical modules in one integrated platform

• Multi-Platform: Same application runs on iOS, Android, and Web—no separate apps needed

• Scalable: From single practitioners to entire hospital systems

• Customizable Templates: Pre-built templates for every medical specialty (Cardiology, Orthopedics, Psychiatry, Pediatrics, Obstetrics, Surgery, Emergency Medicine, and more)

• HIPAA & FHIR R4 Compliant: Enterprise-grade security and interoperability

• Canadian Healthcare Optimized: Built-in support for ICD-10-CA and provincial coding standards

Patient Management

Comprehensive Patient Information System

ShifaEMR.ai provides a complete patient management solution that centralizes all patient information in one secure, accessible location.

Patient Profiles & Demographics - Complete patient profiles with fully customizable fields to match your practice needs - Comprehensive demographic information management - Emergency contact information and next-of-kin details - Patient photo management and identification - Multi-language support for diverse patient populations

Medical History & Records - Complete medical history tracking including past medical history, surgical history, and family history - Genetic information and hereditary condition tracking - Allergy and adverse reaction management with severity levels - Medication history and current medication lists - Immunization records and vaccine tracking - Problem lists and active diagnoses management

Insurance & Billing - Insurance information management for multiple insurance providers

- Primary and secondary insurance tracking - Billing information and payment processing integration - Claims management and submission support - Canadian provincial health card support (OHIP, RAMQ, MSP, etc.)

Document Management - Document and image attachments with unlimited storage - Support for PDF, images, lab results, and medical reports - Secure document sharing

between providers - Version control and document history - Patient portal integration ready for secure patient access

Patient Communication - Secure messaging system for patient-provider communication - Appointment reminders and notifications - Test result notifications - Prescription refill requests - Patient education materials distribution

Clinical Documentation

Advanced Clinical Documentation System

ShifaEMR.ai streamlines clinical documentation with intelligent templates, voice recognition, and AI-powered assistance to reduce documentation time while improving accuracy and completeness.

Encounter Documentation - Customizable encounter note templates for every medical specialty - SOAP note format with intelligent field population - Progress notes with structured data entry - Clinical observations and physical examination documentation - Chief complaint and history of present illness capture - Review of systems with intelligent prompting

Procedure Documentation - Comprehensive procedure documentation templates - Pre-procedure and post-procedure notes - Procedure coding and billing integration - Consent forms and procedure-specific documentation - Post-procedure follow-up tracking

Diagnostic Test Management - Diagnostic test ordering with intelligent suggestions - Test result tracking and management - Lab result interpretation and flagging - Imaging study documentation and results - Pathology report management - Integration with laboratory and radiology systems

Medication Management - Complete medication management system - Prescription writing and e-prescribing capabilities - Drug interaction checking and alerts - Medication reconciliation - Prescription refill management - Formulary checking and insurance coverage verification

Voice-to-Text Documentation - Advanced voice recognition for rapid documentation - Medical terminology recognition and auto-correction - Multi-language voice input support - Hands-free documentation during patient encounters - Voice commands for navigation and data entry - Real-time transcription with accuracy exceeding 95%

AI-Powered Intelligence

Revolutionary Medical Documentation Assistant

ShifaEMR.ai leverages cutting-edge artificial intelligence to transform how healthcare providers document patient encounters. Our AI-powered medical scribe technology understands medical terminology, clinical context, and healthcare workflows to deliver unprecedented accuracy and efficiency.

Core AI Capabilities

• Intelligent Clinical Data Extraction: Automatically extracts diagnoses, medications, procedures, orders, and clinical observations from free-text encounter notes with 95%+ accuracy

• Structured Data Population: Transforms unstructured clinical notes into structured, searchable, and analyzable data formats compatible with all major EMR systems

• Multi-Specialty Understanding: Trained on medical data across all specialties including Cardiology, Orthopedics, Psychiatry, Pediatrics, Obstetrics, Surgery, Emergency Medicine, and more

• Context-Aware Processing: Understands medical context, relationships between symptoms and diagnoses, and clinical reasoning patterns

• Real-Time Documentation: Processes and structures clinical documentation in real-time as providers dictate or type notes

  AI-Powered Documentation Benefits

• 70% Reduction in Documentation Time: Providers spend less time on paperwork and more time with patients

• Enhanced Accuracy: AI cross-references clinical data to identify inconsistencies, missing information, and potential errors

• Automated Coding: Intelligent ICD-10-CA and CPT coding suggestions based on clinical documentation

• Clinical Decision Support: AI analyzes patterns and suggests relevant diagnoses, medications, and treatment protocols based on patient presentation

• Note Enhancement: Automatically enriches clinical notes with relevant medical terminology, standard formatting, and structured data elements

  AI Training & Model Security

• No Patient Data in Training: Our AI models are trained exclusively on de-identified, anonymized medical data that has been stripped of all personally identifiable information

• Zero Data Retention: AI service providers never store, retain, or use your patient data for training purposes

• On-Premise AI Option: Deploy your own AI models on your institution’s servers for complete data control

• Canadian AI Infrastructure: Option to use Canadian-hosted AI services ensuring data never crosses borders

• Model Transparency: Full visibility into AI decision-making processes and data handling procedures

Appointment & Scheduling

Intelligent Appointment Management System

ShifaEMR.ai provides a comprehensive appointment scheduling solution that optimizes provider time and improves patient access to care.

Calendar Management - Advanced calendar-based appointment management - Multiple calendar views (day, week, month, agenda) - Color-coded appointment types and statuses

- Provider availability management - Room and resource scheduling - Block scheduling for procedures and administrative time

Multi-Provider Scheduling - Support for multiple providers and locations - Provider-specific schedules and availability - Cross-provider appointment booking - Provider substitution and coverage management - Team-based scheduling for group practices

Patient Appointment Features - Online appointment booking portal - Appointment reminders via SMS, email, and push notifications - Automated confirmation messages - Appointment cancellation and rescheduling - No-show tracking and management - Patient wait time tracking

Advanced Scheduling Features - Waitlist management with automatic appointment filling - Recurring appointment support for follow-ups - Appointment templates for common visit types - Time slot management and optimization - Double-booking prevention and conflict resolution - Appointment history and analytics

Medical Reports & Analytics

Intelligent Report Generation & Analytics

ShifaEMR.ai transforms clinical data into actionable insights through automated report generation and comprehensive analytics.

Automated Report Generation - Automated report generation from clinical data - Multiple report types including progress notes, discharge summaries, consultation reports, and procedure reports - Customizable report templates for different specialties and use cases

- Batch report generation for multiple patients - Scheduled report generation and distribution

AI-Powered Comprehensive Reports - AI-powered comprehensive medical reports that synthesize clinical information - Intelligent report structuring and formatting - Automatic inclusion of relevant clinical data - Clinical decision support integration in reports - Quality assurance and completeness checking

Report Customization - Fully customizable report templates - Branding and logo integration - Custom sections and fields - Multi-language report support - Electronic signature and authentication

Report Distribution - PDF export with professional formatting - Secure email integration for report sharing - Direct patient portal delivery - Fax integration for legacy systems - Print-ready formatting for physical distribution - Secure cloud storage and archiving

Analytics & Reporting - Practice analytics and performance metrics - Patient population health analytics - Provider productivity reports - Quality metrics and outcome tracking - Financial reporting and revenue analysis - Custom report builder for ad-hoc analytics

Platform & Integration

Multi-Platform Support

• iOS: Optimized for iPhone and iPad

• Android: Full support for phones and tablets

• Web: Full-featured web interface for desktop and laptop

  Interoperability

• FHIR R4 Compliant: Full interoperability with existing EMR systems

• OpenEMR Compatible: Seamless integration with OpenEMR

• API-First Architecture: Custom integrations supported

• Data Synchronization: Real-time or batch synchronization

  Security & Compliance

  Enterprise-Grade Security Architecture - HIPAA-compliant architecture with full regulatory compliance - PIPEDA and PHIPA compliant for Canadian healthcare standards - SOC 2 Type II ready infrastructure - Complete audit logging and compliance reporting

  Advanced Authentication & Access Control - Two-Factor Authentication (2FA): Mandatory 2FA for all users ensures maximum account security - Biometric authentication support (Face ID/Touch ID) for convenient yet secure access - Role-based access control (RBAC) with granular permissions - Session management and automatic timeout for inactive sessions - Multi-level password policies and complexity requirements

  Data Privacy & Confidentiality Protection Advanced AI Privacy Protection Technology

  ShifaEMR.ai employs state-of-the-art privacy protection technology specifically designed for healthcare AI applications. Our multi-layered approach ensures that confidential patient information is never exposed to AI processing engines while maintaining full functionality and accuracy.

  De-Identification Process (Before AI Processing)

  Before any data is sent to AI engines, ShifaEMR.ai automatically performs comprehensive de-identification:

• Patient Identifiers Removal: Automatically detects and removes patient names, medical record numbers, account numbers, and all unique identifiers

• Demographic Data Protection: Strips dates of birth, ages, addresses, phone numbers, email addresses, and geographic information

• Clinical Data Anonymization: Replaces specific dates with relative timeframes (e.g., “3 days ago” instead of “January 14, 2026”)

• Protected Health Information (PHI) Masking: Identifies and masks all 18 HIPAA-defined PHI identifiers including:

  • Names (patient, family members, healthcare providers)

  • Geographic subdivisions smaller than state

  • Dates directly related to an individual

  • Telephone numbers, fax numbers, email addresses

  • Social security numbers, medical record numbers

  • Health plan beneficiary numbers

  • Account numbers, certificate/license numbers

  • Vehicle identifiers and serial numbers

  • Device identifiers and serial numbers

  • Web Universal Resource Locators (URLs)

  • Internet Protocol (IP) addresses

  • Biometric identifiers

  • Full face photographic images

  • Any other unique identifying number, characteristic, or code

• Secure Placeholder System: Replaces all confidential data with cryptographically secure placeholders that maintain data relationships and structure

• Context Preservation: Maintains clinical context and medical relationships while removing identifying information

• Multi-Pass Validation: Performs multiple validation passes to ensure no PHI remains before AI processing

  AI Processing Security

  During AI processing, ShifaEMR.ai ensures:

• Zero Data Storage: AI service providers are contractually prohibited from storing, logging, or retaining any processed data

• No Training Data Usage: Explicit agreements ensure your patient data is never used to train or improve AI models

• Encrypted Transmission: All data transmitted to AI services uses end-to-end encryption (TLS 1.3)

• Temporary Processing Only: Data exists in AI processing systems only for the duration of the request (typically seconds)

• Audit Trail: Complete logging of all AI interactions for compliance and security auditing

• On-Premise Option: Deploy AI models on your own infrastructure for complete data control

  Re-Identification Process (After AI Processing)

  When AI results are returned, ShifaEMR.ai automatically restores all original patient data:

• Automatic Data Restoration: Seamlessly replaces all placeholders with original patient information

• Context-Aware Re-identification: Intelligently restores data in the correct clinical context

• Data Integrity Verification: Validates that all original data has been correctly restored

• User Transparency: Original confidential data is fully visible to authorized users within the secure app environment

• Zero Data Loss: Ensures no information is lost during the de-identification/re-identification cycle

  Privacy Protection Benefits

• HIPAA Compliance: Meets and exceeds all HIPAA requirements for AI processing of PHI

• PIPEDA/PHIPA Compliance: Fully compliant with Canadian privacy legislation

• Zero Trust Architecture: Assumes no trust in external AI services, protecting data at every step

• Complete User Control: Users can review exactly what data was sent to AI and what was protected

• Transparent Process: Full visibility into privacy protection measures without compromising functionality

  Data Storage & Hosting Options - 100% Canadian Technology: Built entirely in Canada by Canadian developers - Canadian Data Storage: All data stored exclusively in Canada, ensuring compliance with Canadian privacy laws (PIPEDA, PHIPA) - Flexible Deployment Options: - On-Premise Server: Deploy your own server within your institution for complete control - Private Cloud: Host on Canadian cloud infrastructure with dedicated resources - Hybrid Solutions: Combine on-premise and cloud for optimal performance - 100% Reliability: Enterprise-grade infrastructure with 99.9% uptime guarantee - Complete Data Sovereignty: Your data never leaves Canada, ensuring full compliance with provincial and federal regulations

  Encryption & Data Protection - End-to-end encryption for data in transit (TLS 1.3) - AES-256 encryption for data at rest - Secure key management and rotation - Regular security audits and penetration testing - Automated backup and disaster recovery - Data integrity verification and monitoring

  
  

  

  Use Cases & Applications

  Primary Care & Family Medicine

• Complete EMR solution for family medicine practices

• Preventive care tracking and reminders

• Chronic disease management (diabetes, hypertension, etc.)

• Well-child visits and pediatric care

• Geriatric care and senior health management

• Mental health screening and management

  Specialty Practices

• Cardiology: Cardiac event documentation, ECG interpretation, cardiac procedure tracking

• Orthopedics: Injury documentation, surgical planning, rehabilitation tracking

• Psychiatry: Mental health assessments, treatment plans, medication management

• Pediatrics: Growth tracking, developmental milestones, vaccination schedules

• Obstetrics: Prenatal care, delivery documentation, postpartum care

• Surgery: Pre-operative assessments, surgical documentation, post-operative care

• Emergency Medicine: Rapid documentation, triage management, discharge planning

• Dermatology: Visual documentation, lesion tracking, treatment plans

• Ophthalmology: Visual acuity tracking, eye exam documentation, surgical planning

  Multi-Location Medical Groups

• Centralized patient records across all locations

• Real-time data synchronization

• Cross-location appointment scheduling

• Provider coverage across locations

• Unified billing and reporting

• Consistent care delivery standards

  Hospital Systems

• Complete hospital-wide EMR solution

• Integration with hospital information systems (HIS)

• Department-specific workflows

• Inpatient and outpatient documentation

• Clinical decision support at the point of care

• Quality metrics and compliance reporting

  Telemedicine Providers

• Secure virtual consultation platform

• Remote patient monitoring integration

• Video consultation documentation

• E-prescribing for remote patients

• Secure patient communication

• Telehealth-specific templates and workflows

  Large Medical Centers & Health Systems

• Multi-specialty medical center support

• Enterprise-level scalability

• Advanced analytics and reporting

• Population health management

• Care coordination across specialties

• Integration with existing health system infrastructure

  
  

  

  Implementation & Support

  Implementation Services

• Rapid Deployment: Get up and running in days, not months

• Data Migration: Seamless migration from existing EMR systems

• Custom Configuration: Tailored setup to match your practice workflows

• Training Programs: Comprehensive training for all staff levels

• Ongoing Support: 24/7 technical support and assistance

  Integration Capabilities

• HL7 Integration: Standard healthcare data exchange

• FHIR R4 Compliance: Modern interoperability standards

• API Access: RESTful APIs for custom integrations

• Third-Party Integrations: Connect with labs, pharmacies, imaging centers

• EHR Integration: Bidirectional data exchange with major EMR systems

  Canadian Healthcare Compliance

• ICD-10-CA Coding: Canadian diagnostic coding standards

• CCI Coding: Canadian Classification of Health Interventions

• Provincial Health Card Support: OHIP, RAMQ, MSP, and all provincial systems

• Canadian Billing Codes: Support for provincial billing requirements

• Privacy Legislation: Full compliance with PIPEDA and PHIPA

  Technology & Infrastructure

  Modern Technology Stack

• Cloud-Native Architecture: Built for scalability and reliability

• Microservices Design: Modular, maintainable, and extensible

• API-First Approach: Integration-ready from day one

• Mobile-First Design: Optimized for mobile devices

• Offline Capability: Full functionality without internet connectivity

• Real-Time Synchronization: Instant data updates across all devices

  Performance & Reliability

• 99.9% Uptime Guarantee: Enterprise-grade reliability

• Scalable Infrastructure: Handles growth from small practices to large hospitals

• Fast Response Times: Sub-second data retrieval and processing

• High Availability: Redundant systems and automatic failover

• Disaster Recovery: Automated backups and recovery procedures

• Performance Monitoring: Real-time system health monitoring

  Why Choose ShifaEMR.ai?

  Canadian Technology, Canadian Values

• 100% Canadian Built: Developed entirely in Canada by Canadian developers

• Canadian Data Sovereignty: All data stored exclusively in Canada

• Local Support: Canadian-based support team understanding Canadian healthcare

• Provincial Compliance: Built-in support for all Canadian provinces and territories

• Canadian Healthcare Standards: Designed specifically for Canadian healthcare system

  Cost-Effective Solution

• Transparent Pricing: No hidden fees or surprise charges

• Scalable Pricing: Pay only for what you need

• Reduced Documentation Costs: 70% reduction in documentation time saves money

• Lower Training Costs: Intuitive interface reduces training requirements

• ROI Positive: Typically pays for itself within 6-12 months

  Future-Proof Technology

• Continuous Updates: Regular feature updates and improvements

• Technology Evolution: Keeps pace with healthcare technology advances

• Scalability: Grows with your practice

• Extensibility: Easy to add new features and integrations

• Innovation: Regular introduction of new AI capabilities and features

  Contact Information

  For Sales, Support, and Implementation:

  Dhafir Burhan

  SoftSim Technologies

• Email: dburhan@softsim.ca

• Mobile: 514-654-3162

• Website: https://axcess1.ca

Schedule a Demo: Contact us to schedule a personalized demonstration of ShifaEMR.ai tailored to your practice needs.

Request Information: We’re happy to provide detailed information packages, pricing, and implementation timelines.